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damiend28454125
Participant
October 26, 2017
Answered

Unable to install Adobe illustrator

  • October 26, 2017
  • 2 replies
  • 421 views

Hi,

when I try to install illustrator it gives me the logon screen, I enter my logon details and then it goes to a white screen and does not change from that. I have tried running as administrator and also tried running the installer in compatibility mode (checking and applying Windows 7). The computer specs are as follows,

Windows 7 Ultimate 64 bit

8GB ram

i5 3317u

500gb Hard drive

Any help would be greatly appreciated. Many Thanks

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Damiend28454125,

    As you have mentioned you are getting a blank white screen on Adobe Creative Cloud desktop app when trying to download Illustrator CC, i would recommend you to try the troubleshooting given in the following help document: Blank white screen at sign-in | Adobe Creative Cloud Packager .

    If this does not help then you may follow the steps given in the following hep document and see if that helps: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

    Let us know if this helps.

    2 replies

    T
    Teran264044938l7y
    Participant
    October 3, 2022

    I HAVE WINDOWS 10

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 3, 2022

    @Teran264044938l7y  and are you having the blank screen issue with the cc app?

     

    if so, exit your cc desktop app or otherwise shut it down using task manager, if necessary.

     

    then, rename the opm.db file by navigating to the OOBE folder*.

     

    finally, launch your cc desktop app. 

     

    if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

     

    * Windows:

    C:\Users\<username>\AppData\Local\Adobe\OOBE

     

    Mac OS:

    /User/<username>/Library/Application Support/Adobe/OOBE

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    October 27, 2017

    Hi Damiend28454125,

    As you have mentioned you are getting a blank white screen on Adobe Creative Cloud desktop app when trying to download Illustrator CC, i would recommend you to try the troubleshooting given in the following help document: Blank white screen at sign-in | Adobe Creative Cloud Packager .

    If this does not help then you may follow the steps given in the following hep document and see if that helps: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

    Let us know if this helps.

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