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paddyddd
Participant
April 18, 2019
Answered

Unable to install Adobe XD - Error 191

  • April 18, 2019
  • 2 replies
  • 1941 views

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.1.12.1

FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.1.12.1). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml

Adobe.CC.XD

C:\adobeTemp\ETRE9C0.tmp\1\SparklerApp\SparklerApp.appx

18.1.12.1

x64

CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US

adbxd:

Microsoft.VCLibs.140.00

14.0.25426.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETRE9C0.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

Microsoft.VCLibs.Desktop.140.00

14.0.25426.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETRE9C0.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Desktop.appx

false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

Windows: 1809 (Build 17763.437)

Dell Latitude 5480

Intel I5-7440HQ

RAM 8GB

I have tried all suggested solutions here : ADOBE XD installation error C191  but there is still no way to install XD.

We need the Version 18.1.12 but actualliy i am also not able to install Version 18.0.12.

I have no more ideas what i could do to solve the problem, hopefully someone can help me.

Regards, Patrik

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Paddyddd, I am sorry to hear that you are facing Error 191 while installing Adobe XD.  Please see Re: Adobe XD installation error 191 (Windows) where this topic, and a solution, have been discussed.

2 replies

Preran
Legend
April 18, 2019

I have moved your post to a more appropriate forum. The experts here should be able to help you.

Thanks,

Preran

paddyddd
paddydddAuthor
Participant
April 19, 2019

@Preran Thank you.

cmgap
Community Expert
Community Expert
April 19, 2019

Have you tried to log completely out of all cc apps via task manager including the creative cloud manager and rebooting? You’ll need to sign in again to ccm.

cmgap
Community Expert
Community Expert
April 18, 2019

Do you have all permissions as an admin on your computer?

paddyddd
paddydddAuthor
Participant
April 19, 2019

Yes, i have all permissions.