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Participant
September 24, 2018
Answered

Unable to install Adobe XD on MacBook Pro

  • September 24, 2018
  • 3 replies
  • 1053 views

Hi,

I downloaded the installable and once I try to run it it asked me for User name and Password. I keyed in the Adobe Password but nothing happened and the dialog box kept opening again and again.

I then restarted the Macbook and trying installing again. Now the installer itself is not popping up.

Please help urgently as I have to create an assignment for school and submit tomorrow.

Thanks.

Kanav

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Correct answer John Waller

kanavk43876078  wrote

I downloaded the installable and once I try to run it it asked me for User name and Password. I keyed in the Adobe Password but nothing happened and the dialog box kept opening again and again.

That's your Mac operating system asking you to enter your local admin username and password to give permission for the installer to install files on your hard drive. Nothing to do with Adobe.

So many Mac users get tripped up by this.

3 replies

Participant
September 24, 2018

Thanks James...it worked.

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
September 24, 2018

kanavk43876078  wrote

I downloaded the installable and once I try to run it it asked me for User name and Password. I keyed in the Adobe Password but nothing happened and the dialog box kept opening again and again.

That's your Mac operating system asking you to enter your local admin username and password to give permission for the installer to install files on your hard drive. Nothing to do with Adobe.

So many Mac users get tripped up by this.

Participant
September 24, 2018

Thanks John Waller....appreciate your help. It worked.