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josephh61606704
Participant
January 27, 2020
Answered

Unable to install applications after using Creative Cloud Cleaner Tool

  • January 27, 2020
  • 2 replies
  • 446 views

Hey,

 

I'm using an iMac (late 2013) with OS Mojave. I had a lot of very old Adobe application versions and files installed, so I decided to delete all the old files and start fresh with the new Adobe CC applications (also I had problems with Acrobat DC crashing).

 

I uninstalled the applications and used the adobe creative cloud cleaner tool to clean everything. I then installed the new Creative Cloud. The problem is: Everytime I click on "Install" I get an installation error 403. "some of the application components are missing"

 

    This topic has been closed for replies.
    Correct answer josephh61606704

    I just solved the problem. I created a new user on the mac and gave him admin permissions. Then I switched to the new user and tried to install the applications there. It worked!

    2 replies

    J
    josephh61606704AuthorCorrect answer
    Participant
    January 27, 2020

    I just solved the problem. I created a new user on the mac and gave him admin permissions. Then I switched to the new user and tried to install the applications there. It worked!

    A
    Anonymous
    January 27, 2020

    Hi

    Try using this tool to uninstall the Creative Cloud app and then reinstall

    https://helpx.adobe.com/ie/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

      J
      josephh61606704Author
      Participant
      January 27, 2020

      Hi Ged,

      thank you, I just tried it and it didn't work for me. Same error.

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