Hi Bani-
Thanks for the next steps. Sorry for the delay on my end (was on vacation).
I tried your steps (emptying /tmp folder, create a new computer admin account). After downloading and re-installing CC while logged in w/ the new admin account, I still have the same issues: I'm unable to install CC apps (past 42%), can't sign out of CC, can't uninstall Camera Raw, and sometimes can't quit CC.
This is so frustrating. I make my living as a web designer/developer, and have now lost close to 3 days. Anything else to try, besides doing a clean re-install of OSX?
So... I decided to do a clean re-installation of El Capitan, and then re-install CC. I appreciate your attempts to help, Bani. But the lack of meaningful & efficient progress and the volume of errors in the logs eroded my confidence that another solution existed.
Following the OS X reinstall, I was able to install CC and half a dozen apps without any hiccups. While it was time-consuming – and I still have a lot of other software to re-install and iMac fine-tuning to do – I couldn’t stand to lose an unknown number of days while trying to resolve the issue. The devil I knew was better than the devil I didn’t know.
It’s a bummer that there was no other path to take. There is no justification for having to wipe a computer clean in order to fix software issues. I hope that Adobe is committed to making CC more stable, and providing a bulletproof way to clean CC off a system.
As a recap, here were the initial issues – which began after using CC without problems for 6 months, on a 6-month-old iMac. There was no obvious trigger or change to the workstation.
- unable to launch, uninstall, or re-install InDesign
- unable to sign out of CC
- occasionally could not quit CC
- apps previously installed no longer appeared in CC as installed, and so could not be uninstalled
- unable to update or uninstall Camera Raw
- unable to fully launch and use the Cleaner Tool
I performed due diligence with regards to finding a solution myself and then tried steps recommended above (none of which solved the issue). Attempts included…
- Using the uninstallers in the /Utilities/Adobe Installers/ (failed)
- Using the CC uninstaller found here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html (hung, but seemed to remove CC)
- Using the Cleaner Tool (hung)
- Made sure the OS X firewall was off, there was no security or AV software, and gate keeper was set to allow installs from everywhere
- Clearing the /tmp directory (no change)
- Creating a new OS X admin user account (no change)
- Renaming the OOBE folder (no change)
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