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Eoin5ECF
Participant
August 1, 2022
Answered

Unable to Install at this location

  • August 1, 2022
  • 2 replies
  • 3225 views

I just bought a 1TB external NVME drive to house my adobe programs.

I go into my preferences, and change the install location to the drive but I get the message 'Unable to Install at this location'.

I have previously installed CC to an external drive with no issues

I have uninstalled all CC apps, changed the install location, via the preferences, and still get this message.

Hope someone can help

I'm using Mac Mini M1 

Cheers

This topic has been closed for replies.
Correct answer Eoin5ECF

I learned to install CC apps on an external drive you need to create a folder for it first. You can't install on the root of the drive. All good now

2 replies

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Dylan296948131l2g
Participant
April 17, 2024

FIXED!

 

It's most likely due to the fact that your external hardrive is not formatted to mac, if your hardrive is formatted (CASE SESITIVE then you will need to erase everything and change the format to Mac OS Extended (Journaled) once this has been done you should be able to change location preferneces and reinstall the apps into the external hard-drive

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 17, 2024

it can be formatted for a mac, but not for adobe (if it's case-sensitive).

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 1, 2022

Hi @Eoin5ECF,

Even if you choose to install on an alternate location still some stuff is installed on the root drive. So if the root drive does not have the space to accommodate these files you will get errors. Try freeing up space on the root drive, if possible move some stuff to an external drive to free up space and then try.

Also Adobe apps do not install on case sensitive drives, please check whether this is the case with your new drive.

-Manan

-Manan
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    Eoin5ECFAuthorCorrect answer
    Participant
    August 8, 2022

    I learned to install CC apps on an external drive you need to create a folder for it first. You can't install on the root of the drive. All good now

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 8, 2022

      correct, you cannot install your sync file folder or adobe apps on the root of any drive.  

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