"Unable to install at this location"

Hello, I was previously successfully able to install some of the Creative Cloud apps at an external SS (Samsung T7, formatted to APFS).

I temporarily uninstalled Creative Cloud desktop app, reinstalled, and now I am getting an error when trying to install apps on the SSD.

Is this a temporary issue in between updates?

The SSD Drive has plenty of space. I am on a 2019 Intel Macbook Pro Sonoma (latest OS).

Thank you!

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Community Expert

What error are you getting when you re-install the apps?

Community Expert

make sure it's case insensitive.

Community Manager

Hi there,

It is advisable to install Creative Cloud desktop app on the C: drive, as it by default selects the install location of the operating system.

You can the change the install language of the Apps within the desktop app.

Hope this answers your query.

^KS

Community Expert

You may not install to the 'root' of the drive, you must first create a folder and install to that folder

Also remember that the cloud manager must be installed to the system drive

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