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Participant
February 28, 2021
Answered

Unable to install Captivate 2019 Windows version

  • February 28, 2021
  • 5 replies
  • 2612 views

I recently received a license for Adobe Captivate, and went to the page to download. When I click the link to download the Window x64 version, this is the error I get:

 

The requested URL /pub/captivate/cp11/win-installer/Captivate_2019_x64_LS21.exe was not found on this server.

 

I can download the Windows assets from the same page with no issues. It looks like this file is no longer available, so how do I redeem my license on a Windows computer?

 

This is the link I used to get to that page: https://www.adobe.com/products/captivate/vipdownload.html# 

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Correct answer kglad

follow the directions (at least, step 1) and save the download for future installs, Download New Adobe Captivate 2019 Release: Direct Links & Trials | ProDesignTools

5 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 1, 2021

follow the directions (at least, step 1) and save the download for future installs, Download New Adobe Captivate 2019 Release: Direct Links & Trials | ProDesignTools

Participant
March 1, 2021

Thank you, this worked!

kglad
Community Expert
Community Expert
March 1, 2021

you're welcome.