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catbrown
Participating Frequently
October 17, 2019
Question

unable to install creative cloud app

  • October 17, 2019
  • 2 replies
  • 267 views

I have tried everything I can think of to install the latest update of Creative Cloud with no luck. I'm installing on an iMac running Mohave 10.14.6.  Each time I've tried (after several reboots) the install fails. I've tried reinstalling an older version and it won't accept my login. Oddly, my old Mac Air running the same OS updated with no problem. Help!

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2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 17, 2019

Catbrown, do you receive any specific error messages while installing the Adobe Creative Cloud desktop application? If not, then please check the installation logs for the error that is preventing the installation.  You can find information on how to locate and interpret the install logs at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

 

Please post any errors you discover to this public forum discussion.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 17, 2019

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Getting Started forum so that proper help can be offered.

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