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June 11, 2016
Answered

Unable to Install creative cloud- error code 201

  • June 11, 2016
  • 1 reply
  • 2674 views

Hello to anyone who can help!

I have tried several times to install the creative cloud installer software, only to get the message:

"We've encountered the following issues: There seems to be a problem with the download process. For troubleshooting tips, please visit our customer support page. (Error code: 201)

I have read many many posts on here and have tried:

Changing my security settings to allow downloading all apps

Making sure firewall is off

Creating a new administrator account to see if it would work

Trying a different internet connection

Running the creative cloud cleaner program (though there was really nothing to clean)

I keep going in circles, and can't seem to figure out anything new to try. Seems like most folks have solved their problems through some of the suggestions on here, but did anyone else find another way to get the creative cloud installer to install correctly?

I don't see much on Adobe's page itself about this particular error code, though there is info on many others.

Im on a Mac Book Pro, running OS Yosemite version 10.10.5

I would make you cookies or really do almost anything to get this problem resolved!

Thank you so much,

AQ

This topic has been closed for replies.
Correct answer John T Smith

Errors 201 & 205 & 206 & 207 or several U43 errors

-https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

or

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 11, 2016

Errors 201 & 205 & 206 & 207 or several U43 errors

-https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

or

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html