Unable to Install Creative Cloud on new M1 MacBook Air

Forum|Forum|4 years ago
July 9, 2021
3 replies
2332 views

I'm unable to install Creative Cloud on my new M1 Macbook Air. This is the first time installing on this computer, it says: "Unable to check for updates, make sure you are connected to the internet"

I am already connected to my network, and have tried restarting my laptop.

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C

Chin22896363l9j5

Participant

Does anyone solved this problem? I'm facing this problem too, but I can't find any solution for this issue. I'm using MacbookPro14 2021

T

Test Screen Name

Legend

This wasn't a problem with Adobe software at all. The screen shot showed the Mac's own update failing. What do you see?

Jeffrey_A_Wright

Community Manager

Dave, please see https://helpx.adobe.com/creative-cloud/help/update-app.html for information on how to manage the update process. The screenshot you posted appears to be from performing a check for updates by the operating system.