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davemaluyo
Participant
July 9, 2021
Question

Unable to Install Creative Cloud on new M1 MacBook Air

I'm unable to install Creative Cloud on my new M1 Macbook Air. This is the first time installing on this computer, it says: "Unable to check for updates, make sure you are connected to the internet"

 

I am already connected to my network, and have tried restarting my laptop.

 

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4 replies

Participant
January 29, 2022

Does anyone solved this problem? I'm facing this problem too, but I can't find any solution for this issue. I'm using MacbookPro14 2021 

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Legend
January 29, 2022

This wasn't a problem with Adobe software at all. The screen shot showed the Mac's own update failing. What do you see?

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Jeffrey_A_Wright
Legend
July 12, 2021

Dave, please see https://helpx.adobe.com/creative-cloud/help/update-app.html for information on how to manage the update process. The screenshot you posted appears to be from performing a check for updates by the operating system.

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Peru Bob
Community Expert
Community Expert
July 9, 2021