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georginaa99510328
Participant
December 18, 2017
Answered

Unable to install CS6 Design & Web Premium

  • December 18, 2017
  • 1 reply
  • 455 views

I have a new laptop and have been able to download my old CS6 Design and Web Premium again. However, when I try to install the program, I get an error message saying that the adobe installer is already running. I am still not able to access my programs and am not sure how I can get this to work.

This topic has been closed for replies.
Correct answer Bani Verma

Thanks for sharing that, if the issue is still unresolved then I would recommend looking at the following help document as well: Installing Creative Suite on macOS 10.12 (Sierra).

1 reply

Bani Verma
Bani Verma
Legend
December 18, 2017

Hi Georginaa99510328,

Sorry that you are unable to install your Adobe Creative Suite 6 on your new machine. In order to help you better kindly let us know the operating system and its version of your machine.

Meanwhile you may try the troubleshooting shared in the following help document and see if that helps: Close conflicting processes or applications interfering with Adobe Creative Cloud app update or install.

You may also refer to the following thread where a similar issue has been addressed: Another installer is running .

Let us know if this helps.

G
georginaa99510328Author
Participant
December 18, 2017

I have a Macbook Pro (2015). It's on MacOS Sierra (version 10.12.6)

Bani Verma
Bani VermaCorrect answer
Legend
December 18, 2017

Thanks for sharing that, if the issue is still unresolved then I would recommend looking at the following help document as well: Installing Creative Suite on macOS 10.12 (Sierra).

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