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simplesideias-YmwCeT
simplesideias-YmwCeT
Inspiring
October 20, 2012
Question

Unable to install CS6 to a second computer

  • October 20, 2012
  • 1 reply
  • 891 views

I'm trying to install my purchased Photoshop CS6 extended to a 2nd computer. When entering the provided serial number, I get the message "the serial number is valid, but a qualifying product can't be found in this computer". I previously uninstalled the software from another 2nd computer.

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    1 reply

    A
    Alan_Craven
    Participating Frequently
    October 20, 2012

    Did you de-activate it before you un-installed it?  If not, as far as Adobe are concerned the software is still on that computer.

    Unless you tell them, Adobe have no way of knowing that you un-install, the check when you install is automatic.

    If you did not de-activate, then you will have to install a system image with Photoshop still present (if you have one) or re-install Photoshop to where it was, and then de-activate before removing it.

    You will probably also need to remove it from the new install before you start, and even then you may have to phone Adobe to sort out the activation mess.

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