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Konstantin225627036mit
Participant
January 8, 2022
Question

unable to install indesign on M1 Mac [Error code 403]

  • January 8, 2022
  • 1 reply
  • 528 views

hi! on my new mac 2020 (m1, monterey) i can't download indesign. creative cloud was installed from the start (5.6.0.788). but when i try to install indesign, there is always an error message (403) and it tells me to look for updates. have done this several times, but nothing changes. has anybody had the same problem and can help to solve this? thanks so much!! konstantin

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1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
January 9, 2022

As per the following documentation on the error code, try updating your Creative Cloud app and then try

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403

-Manan

-Manan
    K
    Konstantin225627036mitAuthor
    Participant
    January 10, 2022

    thanks for your answer! i already tried all that, and as far as i can see, my creative cloud is updated to the newest version. but still i can't install indesign. nor photoshop, illustrator or premiere. whereas mediaencoder and audition worked (don't need these, but i thought i'd try.)

    any suggestions?? thank you!!

    konstantin 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 10, 2022

    Konstantin, please see https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-computers-that-use-the-apple-silicon-m1-chip/td-p/11623236 which discusses using Adobe applications on Apple's new M1 processors.  You will want to follow the instructions under What if I've already used the Migration Assistant to resolve Error 403.

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