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Unable to install InDesign Trial

Forum|Forum|7 years ago
June 11, 2018
2 replies
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Good Afternoon,

When I tried installing the InDesign trial (Administrative Account) on a Windows 7 laptop, I get a white screen, and am not able to enter my Adobe ID or password. So I tried another machine (Windows 10 Desktop), and am able to reach the sign-in page. However after entering in my Adobe ID and password, it goes to a white screen.

Any suggestions?

Thanks!

Creative Cloud

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Correct answer Kanikas

Hi David,

As I understand you are getting a blank white screen at the time of login.

Please follow the steps shared in the link for help: Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Let us know if this helps! Feel free to update the thread for more questions.

Thanks

Kanika

KanikasCorrect answer

Legend

Hi David,

As I understand you are getting a blank white screen at the time of login.

Please follow the steps shared in the link for help: Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Let us know if this helps! Feel free to update the thread for more questions.

Thanks

Kanika

Legend

moved to Adobe Creative Cloud