Unable to install Lightroom 6 on 32 bit computer. How to get a version of LR which I can use? [was: Installation failed! Help!]

Forum|Forum|10 years ago
December 28, 2015
3 replies
1150 views

HELP! I got Lightroom 6 for Christmas. The installation failed! Our computer is only 32 bit not 64. I want to return this and get a version I can use. I wrote the serial number on the package so I'm sure I can't return it to the store. All I see on the Adobe websites are these forums. How do I contact someone at ADOBE? What should I do?

This topic has been closed for replies.

Abambo

Community Expert

Are you sure that you cannot install Windows 64 on your computer? Only older hardware does not work with Windows 64. And at least from Windows 7 on, you may install both versions with the same code. Most modern software will now come as a 64 bit version only and you will more and more run in trouble.

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

I don't think version 5 is sold now, so you may have to switch to the 32bit version of Photoshop Elements

Ask in Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements to be sure

Abambo

Community Expert

Photoshop Elements and Lightroom are not equivalent!

ABAMBO | Hard- and Software Engineer | Photographer

AxelMatt

Community Expert

The newer versions of Lightroom run only on 64bit - Systems. There's no more version for 32bit.

You can contact the Adobe support via chat or in some countries by telephone.

https://helpx.adobe.com/contact.html?step=LTRM

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded