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C
chrisomanphoto
Participant
October 26, 2021
Answered

Unable to install Lightroom updates (LR v5.0 and LRC v11.0) - Not Compatible

  • October 26, 2021
  • 3 replies
  • 1421 views

Unfortunately, I am unable to install the latest updates. When clicking on the "Not Compatible" warning, I get the message
- Please update your operating system to: Windows 10 (version 1909 or later).

 

Checking my system information, it says I have 

OS Name: Microsoft Windows 10 Home
Version: 10.0.18362 Build 18362

 

I have had the system check for updates and it says there are none. I have also made sure my GPU driver is update to date (NVIDIA GeForce GTX 860M).

 

I have 16GB of RAM and 132 GB of hard drive space free. 

 

Any thoughts on how to get the updates?

Correct answer Jeffrey_A_Wright

Chrismanphoto, I am very sorry, but you will need to update Windows 10 to a build that is 1909 or later. Unfortunately, build 1903, which is installed on this computer, has reached the End of Service from Microsoft. For more information, please see https://docs.microsoft.com/en-us/windows/release-health/release-information.

3 replies

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chrisomanphotoAuthor
Participant
October 26, 2021

I was finally able to figure out how to get past version 1903. I didn't realize that was the version I was on since it's not actually stated in the system information and the updater said there are no updates.

Go to: https://www.microsoft.com/en-us/software-download/windows10 and get the updater. I'm able to get Windows 10 May 2021 update. I'm working on installing it now and will let you know the results.

    C
    chrisomanphotoAuthor
    Participant
    October 27, 2021

    Yes, that finally resolved it. Upgrading Windows was not straight-forward (thanks Microsoft), but I got it done and Lightroom is updating now. Thanks for the pointers.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    October 26, 2021
    quote

    I have had the system check for updates and it says there are none.

     

    Possibly a Windows update problem snce your updates are 30+ months out of date.

    Try https://www.bleepingcomputer.com/news/microsoft/how-to-fix-windows-update-problems-in-windows-10/

     

    Or visit a Microsoft forum to get your Windows installation up to date.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      October 26, 2021

      Chrismanphoto, I am very sorry, but you will need to update Windows 10 to a build that is 1909 or later. Unfortunately, build 1903, which is installed on this computer, has reached the End of Service from Microsoft. For more information, please see https://docs.microsoft.com/en-us/windows/release-health/release-information.

      R
      Raphael226977410gh7
      Participant
      January 17, 2022

      You guys do realize that there are people who use build 10.0.17763 (LTSC 2019) which is officially supported till 2029? I don't know if it's something that was left out by mistake od deliberately but considering what John Waller wrote, I assume you should allow users to install the software on the system that's supported by the vendor at the time when the LrC update is released.

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