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Answered

Unable to Install LR on my iMac

Forum|Forum|9 years ago
May 21, 2017
1 reply
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Hi there

I have just subscribed to Adobe CC in order to use LR and PS. I have downloaded the LR installer on my iMac but it reaches 12% and then nothing happens. It seems to hang.

There is no problem with internet connectivity and I am installing on a brand new iMac. I am able to access LR via the app on my iPhone so the account is registering correctly.

Any ideas what is happening?

Thanks

Meredith

Creative Cloud

This topic has been closed for replies.

Correct answer MerriMayhem

Thanks very much for this. In the end I contacted adobe support and they were able to help me resolve the issue.

Community Expert

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

MerriMayhemAuthorCorrect answer

Participant

Thanks very much for this. In the end I contacted adobe support and they were able to help me resolve the issue.

Community Expert

Community Expert

you're welcome.