Unable to install new version of Creative Cloud via Adobe Updater

Forum|Forum|12 years ago
August 4, 2013
1 reply
1109 views

Running the updater generates: (Error code: A12E1). See attached.

MacOS 10.7.5

Processor: 2.4 GHz Intel Core 2 Duo

Memory: 4GB

This topic has been closed for replies.

kglad

Community Expert

http://forums.adobe.com/message/5454642

C

cjmttsAuthor

Participant

The process described didn't work. I quit "AAM Updates Notifier" via the Activity Monitor but still receive the same error message when attempting to upgrade.

Has anyone found other solutions?

Thank you,

Charlie

Romsinha-9KMEUt

Adobe Employee

Hi cjmtts,,

Please followthe mentioned steps:

1. Go to Libraray/Application Support/Adobe/OOBE and rename it to OOBE.old

2. Enable root account: http://support.apple.com/kb/ht1528 and try to install AAM from root.

Regards,

Romit Snha

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