Unable to install on M1 mini. Installer gets stuck in a loop

Question

I'm trying to install CC desktop. It is getting stuck in a loop switching to authentication page, then popping back to the installer, then heading back to the authentication page, etc. It tries about 4 times then gives up. I've tried rebooting, clearing out all my website data, logging out of CC. None of that has helped.

David__B · Accepted Answer

Hi Chuck,

Some of the things I would recommend trying in that situation

Try using the Cleaner Tool to remove your Adobe ID credentials from the system https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html (You can see the option within the step 3 screenshot)
Ensure you're using the M1 compatible installer - Here is a direct link to the installer https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_8_0/macarm64/ACCCx5_8_0_592.dmg taken from the alternative download links here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
Error 206 usually relates to some kind issue with your internet connectivity and being unable to reach the Adobe servers https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206 I'd recommend going through the solutions in that article and see if they help, especially test using a different internet connection.

Hope one of these helps,

Dave

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded