Unable to install Photoshop and/ or Premiere Pro

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Hello all,

I know, this is one of the most problems...So I have it too.

If I try to install Photoshop (by using the creative cloud app), it stopps at 13%. I used this thred:

https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/td-p/10457210

to uninstall all application. I tried again and it (Photoshop) worked, but Premiere Pro stopped at 44%. And again uninstalled...

Now Premiere Pro was ok, Photoshop stopped at 13% again.

Does anybody know a solution for this problem?

I use Windows 10

Thnaks

Sven

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Jeffrey_A_Wright

Legend

Sven, I would recommend checking the install log to determine why the installation is pausing. You can find information on how to locate any fatal errors at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

Please update this public forum discussion, if you have any questions regarding the errors you discover.

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S

svens82Author

Inspiring

Ok, it's a little confusing.
Yesterday, Exit Code: 0
Today, it's Exit Code: 108
However, it neither was successful yesterday nor today.

Currently, Premiere Pro stopped as well (43%)...Photoshop at 13%...

I found this:

FATAL: Unable to take engine lock as another installation is running.
FATAL: Error occurred in creating session with error code '108'

This was my last try yesterday (2 hours waited). Then followed again the uninstall instruction in the thread and started again today (I stopped the installation after 1 hour freeze at 13%).

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Jeffrey_A_Wright

Legend

Sven, Error 108 occurs because another installation is already running. Since you are installing Photoshop and Premiere Pro on Windows 10, then this could be any installation that is utilizing the Windows Installer Service.

Please reboot the computer and try the installation again. If the problem continues, then you may want to contact Microsoft to verify there are no pending installations that are blocking the use of the Windows Installer Service. For more information on Error 108 see https://helpx.adobe.com/download-install/kb/troubleshoot-download-install-error.html.

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