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Weippe
Participating Frequently
February 10, 2015
Answered

Unable to install Photoshop CS5 up-grade on a new computer. [was: Fairrel]

  • February 10, 2015
  • 1 reply
  • 335 views

I can't install Photoshop CS5 up-grade on a new computer.              Any suggestions?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    My CS5 up-grade ran on Windows Vista and Windows 7. My CS3

    up-grade probably ran on Windows XP many years ago. It was so long

    ago I honestly don't remember. I originally got Photoshop in

    2001 and don't know what happened to that original

    CD. Everything I've had since then has been an up-grade.

    My new computer is running Windows 8.1 and that's where I'm trying to

    install my Photoshop CS5 up-grade software.

    I understand that Adobe can resolve the serial number problem but my

    efforts to reach someone at Adobe for several weeks has been

    fruitless. When I call their customer service number I always get

    someone in India and always get put on hold and they never come

    back. If I could get in touch with someone at Adobe in the United

    States I think I could at least get a final answer but that doesn't seem to

    be possible.

    I appreciate that you guys have tried to help and sorry that I have been a

    bother. At this point I don't have a clue where to turn

    next.

    Thanks.

    Fairrel Tackett

    On Tue, Feb 10, 2015 at 2:09 PM, John Waller <forums_noreply@adobe.com>


    Fairrel Tackett you have no software titles or active memberships under the e-mail address/Adobe ID you used to post to this forum.  Please make sure you are logging into the account associated with your registered software titles prior to contacting our support team directly at Contact Customer Care.


    If you are unsure which Adobe ID/e-mail address contains your registered software titles then please provide alternate e-mail addresses and phone numbers so your registered software titles can be located.  For more information on how to locate and register and Adobe software title please see Find your serial number quickly.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 10, 2015

    what's the problem and what's your os?

    W
    WeippeAuthor
    Participating Frequently
    February 10, 2015

    I have a new Dell computer running Windows 8.1 and I am unable to install

    my copy of Photoshop CS5 up-grade. I started using Photoshop many years

    ago and do not have my original copy of the software.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 10, 2015

    why can't you install ps cs5?

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