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L
Lukas P
Participant
February 25, 2020
Question

Unable to install photoshop. Error 153.

  • February 25, 2020
  • 2 replies
  • 1902 views

I have been having the problem that I can't install Photoshop, and it shows this error: 

Exit Code: 153
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Error (Code = 153) executing in command 'ChmodCommand' for package: 'AdobePhotoshop21-Core', version:21.1.0.106
FATAL: Error occurred in install of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '153'
-------------------------------------------------------------------------------------

 

I tried deleting all adobe files that I could find on my laptop and installing Cleaner Tool, several times now and still, it won't work.

Someone, please help.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 25, 2020

Error 153 is a folder/file permissions problem.  See this link for more information on which file or folder is effected.

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#moreinfo

 

  • Which Mac OS do you have?
  • Does your computer user profile have administrative permissions?
  • If this is an Enterprise/Teams account, please contact your IT dept admin for help.

 

 

 

Nancy O'Shea— Product User & Community Expert
J
jitendrak82184112
Participating Frequently
February 25, 2020
  1. Uninstall each application individually
  2. Uninstall Creative Cloud Desktop app
  3. Delete /Library/Application Support/Adobe (and everything in it)
  4. Delete ~/Library/Application Support/Adobe (and everything in it)
  5. Look for any folder/file that contains "adobe" from within the ~/Library/Preferences folder
  6. Delete all Adobe folders from /Applications
  7. Delete all Adobe folders/apps from /Applications/Utilities
  8. Reboot
  9. Download and run the Adobe Creative Cloud Cleaner Tool to remove everything

 

 

Before extracting the downloaded package, I followed the https://helpx.adobe.com/enterprise/kb/known-issues-macos-1015-catalina.html#sa_src=web-messaging  to remove the quarantine placed on the file. Once these steps were done, I was able to install as normal. Everything was able to install and function properly after all of this!

 

I know this was long, but hopefully it helps someone

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