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Participant
October 9, 2024
Question

Unable to install Photoshop on Mac [was: photoshop]

  • October 9, 2024
  • 2 replies
  • 196 views

Adobe has become really shameless now. I've already subscribed to the Photography Plan (20GB), but they won't let me use it and keep pushing me to subscribe to a higher-tier version or subscribe to Photoshop separately. Adobe is getting worse and worse!

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2 replies

kglad
Community Expert
Community Expert
October 9, 2024

that's not adobe marketing. that's a problem with your cc desktop app.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

Ged_Traynor
Community Expert
Community Expert
October 9, 2024

@ziyuan Blake have a look here to see if it helps

https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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