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lorraineo66402032
lorraineo66402032
Participating Frequently
August 27, 2022
Question

unable to launch Adobe Creative Cloud?

  • August 27, 2022
  • 1 reply
  • 398 views

I have copied and pasted the below answer ( from 2016)  to a problem im having-unable to launch Adobe Creative Cloud.

Ive followed all as explained below, however it is saying I need an updated version....Please can anyone advise.

Im working on macOS Monterey version 12.5.1

 

You may try below steps:

 

1)Please click on Apple menu icon and select System Preferences, and then click Network.
  2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
  3)Then click on Advanced button and click Proxies Tab.
  4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
  5)Then click on Apply Now button.

 

 

Step 1)

 

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate  Adobe Application Manager folder under Utilities  and trash it.

 

If Adobe Creative Cloud folder is created , trash it .

 

 

Step 2 )

 

Click on the below link and download Adobe Application Manager and install the same :

 

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

 

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 27, 2022

you may have such a mess now that you'll need to reformat.  but short of that first try applying each step below that you are able to apply which, at least, includes everything from using the cleaner on down the list:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the desktop app to install your cc programs/trials

    lorraineo66402032
    lorraineo66402032Author
    Participating Frequently
    August 28, 2022

    Thank you for the reply. However I have mistakely unistalled all the adobe creative cloud apps from my computer, (as from the previous message)   I am still unable to re install creative cloud. I have the creative cloud installer (small silver icon) on my desk top but it doesnt open.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 28, 2022

    again, did you try applicable steps from the cleaner on down? 

     

    if so, and that failed, reformat, reinstall your os, reinstall the cc desktop app and use it to install your cc programs.

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