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Inspiring
July 19, 2014
Question

Unable to load or uninstall Photoshop Elements 11 or Premier Elements 11

  • July 19, 2014
  • 1 reply
  • 451 views

Not sure what happened, both Photoshop Elements 11 and Premier Elements 11 were working properly.

Now, trying to launch Photoshop Elements 11 gets error message Elements Organizer - Photoshop Elements cannot start or continue because of missing file(s). Please reinstall.

Attempting to reinstall Elements 11 gets error message Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\Adobe Photoshop Elements 11.msi

Trying to launch Premier Elements 11 gets message Configuration Error. Please uninstall and reinstall the product.   Error: 1

Uninstall of Elements 11 appears to progress normally, but uninstall ends and install begins, error message is Setup Error 2755. Server returned unexpected error 1605 attempting to install package D;\Adobe Premier Elements 11\PRE 64\Adobe Premier Elements 11.msi

Any help appreciated.

Thank you.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    July 19, 2014

    reset your preferences by holding down shift-ctrl-alt while starting pse 11.  if done correctly a confirmation dialog will be displayed.

    Murs01Author
    Inspiring
    July 19, 2014

    thanks.

    That brings up program Properties Screen ... I have looked at all tabs but do not see any way to reset preferences

    kglad
    Community Expert
    Community Expert
    July 19, 2014