Unable to log in

Forum|Forum|5 years ago
February 5, 2021
6 replies
436 views

I am unable to log into my adobe account only when I am using photoshop. It gives an error 400. I have uninstalled and reinstalled already. I can log into my account otherwise just not when I am using photoshop. I want to be able to view helpful videos and tips like I used to.

Installation

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Peru Bob

Community Expert

See here:

https://helpx.adobe.com/photoshop-elements/kb/error-400-logging-photoshopcom-services.html

T

Theresa6C12Author

Participant

Thank you but I am able to get past the welcome screen. Please see my pic.. I am editing and try to click the below right and this pops up to me to enter in my log in. Then I get error.

kglad

Community Expert

Bypass the Welcome Screen in Photoshop Elements (adobe.com)

p.s. photoshop is not the same as photoshop elements.

kglad

Community Expert

use a different browser and/or clear your adobe.com cookies.

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Theresa6C12Author

Participant

I dont know what you mean with a different browser. I am having the error when I open the program itself. I am able to log in on the web, but when I am in editing photos, I am unable to log in with the program itself so I am unable to view tips or watch the helpful videos while editing.