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colinb29909781
colinb29909781
Participant
May 22, 2019
Answered

Unable to log in, no apps will work

  • May 22, 2019
  • 1 reply
  • 1116 views

Hi,

I launched Lightroom Classic today and a blue spinning wheel is the only thing I'm seeing.

Launching the creative cloud app and only a blue spinning wheel is what I am seeing. Nothing works, I cannot log in, I cannot launch the application, what a piece of junk.

Then after about 5 minutes Lightroom throws and error saying "Contact customer support using reference code 201", but the how do I raise an issue with Adobe support?

Thanks, help would be appreciated.

Q

This topic has been closed for replies.
Correct answer colinb29909781

Check your graphics drivers for updates!

Disable "Use GPU" in the preferences.


I left issues last night and now after work (20 hours later) discovered there was 1 new update for Creative Cloud and 1 new update for lightroom. After updating all issues were resolved.

Since I was having issues connecting from home PC and phone (over 4G, seperate internet connection) I believe there might have been and issue connecting to the servers from my location for some reason. (I live in Australia)

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
May 22, 2019

Try with the steps mentioned in the below link :

How to fix the issue of Adobe Creative Cloud desktop app not opening or showing a spinning progress wheel

Also as a optional step, if possible , try with different Internet connection.

colinb29909781
colinb29909781Author
Participant
May 22, 2019

Am I the only one getting connection issues here?

I tried on my iPhone using 4G and can't connect to the adobe servers (completely different internet connection than windows PC). Creative cloud and lightroom do not connect and seem to be timing out.

I just tried going to Adobe Creative Cloud to download the latest APP and it timed out saying:

Unable to Install Creative Cloud

We are currently experiencing some issues, please try again later. If the problem persists, contact customer support.

See system requirements

No one else experiencing the same?

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    May 22, 2019

    When the error code 201 occurs you seems to have a problem with your internet connection.

    Please take a look here: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html#network_connectivity_issues

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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