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Inspiring
December 24, 2018
Answered

Unable to login to Adobe Cloud Apps

  • December 24, 2018
  • 2 replies
  • 990 views

The Adobe Cloud login appears not to be working. When I enter login details (which are correct as I can login via the web) I get immediately kicked out again, saying its unable to authenticate Adobe Id. Is there a problem?

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Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

shawn_starc
Inspiring
December 24, 2018

If you are using mac.

Close all the Adobe applications > Open Activity Monitor > Close all the adobe background process ( Adobe CEF Help , CC Library, Core sync any process with icon of creative cloud and name of Adobe) > Click on blank screen of Mac > Go ( at top of the screen) > Go to folder > type:  /library/application support/Adobe >

Look for folder name: OOBE > Either rename or delete this folder.

Launch Creative Cloud desktop application and sign in.

If you are on Windows:

You can find the same OOBE folder at two Location.

1.) C:\Program Files (x86)\Common Files\Adobe

2.)  Use Run Command( Win logo key + R) > Appdata > Local > Adobe

Rename or delete them from there.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 24, 2018

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html