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weazie_
Participant
May 24, 2026
Question

Unable to move Creative Cloud to Trash (Mac)

  • May 24, 2026
  • 1 reply
  • 8 views

Hi. I was trying to remove the Adobe Creative Cloud apps, but didn’t know there was a particular way to do it (I am new to all of this stuff). I moved it to the trash on my macbook, but for some reason I took just the Creative Cloud out of the trash and accidentally placed it onto my desktop. I have been following the steps to properly uninstall it now (even reinstalling the apps and such) but nothing is working. If I try to just move the Creative Cloud app to the trash, it says the app has to be downloaded, but I haven’t been given an option to download the app. I have used the cleaner tool and everything, but literally nothing is working. The last message I received was “uninstallation of Creative Cloud completed with errors.” My cleaner tool now says that there is no session to delete so I can’t clean anything else. There are no files in my “Adobe Installers” file in the Utilities folder in Applications. I am stumped. Please send help!

    1 reply

    kglad
    Community Expert
    Community Expert
    May 24, 2026

    properly uninstall your apps.

     

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

     

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

     

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html