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J
jennifers97444373
Participant
May 1, 2019
Question

Unable to open any of my CC apps. error message" unable to verify subscription "

  • May 1, 2019
  • 4 replies
  • 937 views

I can't open any creative cloud apps on my Mac 10.14.4 I get an error message " can't verify subscription " " are you connected to the internet" I have uninstalled, reinstalled and can't figure this our. My Adobe Pro DC is working fine. Anyone have a suggestion?

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4 replies

David__B
David__B
Legend
May 6, 2019

Hi Jennifer,

In addition to the suggestions above which are great things to check the Issue could be related to your network or internet connection.

You might test if the issue still occurs when using a different internet connection as well as going through the steps listed here: How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Best,

- Dave

Srishti_Bali
Srishti_Bali
Legend
May 6, 2019

Discussion moved to Adobe Creative Cloud​

italosan
Community Expert
italosanCommunity Expert
Community Expert
May 4, 2019

Hi, I suggest you try this: uninstall Creative Cloud and then install it again with all the apps you use. If you can help, you can use the software Creative Cloud Cleaner.

hammer0909
Community Expert
hammer0909Community Expert
Community Expert
May 1, 2019

Open your Creative Cloud desktop application and make sure that you're signed in. If you are, try signing out, then signing back in. When you install the applications, are you doing so from the Creative Cloud Desktop application?

Installing Adobe applications using the Creative Cloud desktop application. - YouTube

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