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pissed_off_adobe_user
Participating Frequently
September 2, 2014
Answered

Unable to open pdf files even though have installed the latest version of adobe reader

  • September 2, 2014
  • 1 reply
  • 1386 views

New computer. Old computer had windows 7, new one has windows 8. On the old computer I can open the files, and I can download fillable forms and save them. On the new computer I can not open some files, and the fillable forms will only save empty, not completed.

    This topic has been closed for replies.
    Correct answer pwillener

    Chrome, but I also tried it with Explorer. They will open from a webpage but not from an email attachment. From the email attachment I get the error message that says if this page does not go away, that I need to install/upgrade Adobe reader. But I have done that, and uninstalled it and installed it again. As far as what the browser is using, I don't know. Someone told me that Windows 8 has it's own pdf viewer. I am sure this is my technical incompetence, and is probably an easy fix. I just can't figure it out on my own. 


    pissed off adobe user wrote:

    I get the error message that says if this page does not go away, that I need to install/upgrade Adobe reader.

    This means that you are using a browser that uses its own (incompatible) PDF viewer, not the Adobe Reader plugin.

    To configure Chrome or Firefox see http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

    I don't know about Windows 8, or if/how its PDF viewer is integrated in Internet Explorer.

    1 reply

    pissed_off_adobe_user
    Participating Frequently
    September 2, 2014

    And I have a paid yearly subscription to be able to convert pdf files and the chat person would not help me because it was not a problem with converting. it was a problem with downloading. How can I convert if I can't download. UGH

    And here I sit in the forum not getting answers or help

    ssprengel
    Inspiring
    September 2, 2014

    Windows 8 has it's own PDF reader.  Are you using Acrobat or Windows 8 to work with the PDFs?

    pissed_off_adobe_user
    Participating Frequently
    September 2, 2014

    Adobe reader. The error message tells me that I have to download the latest version of reader.