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LyndaForrest
LyndaForrest
Participant
March 3, 2025
Question

Unable to open PS

  • March 3, 2025
  • 4 replies
  • 251 views

Hello, this appears on my screen when trying to open Photoshop.
I followed the link and logged in correctly but this just showing....

    4 replies

    LyndaForrest
    LyndaForrestAuthor
    Participant
    March 3, 2025

    Thanks for the replies.....I have now been able to open it up through Creative Cloud......Photoshop  v 21.2.1

    Only now it's saying AdobeGCClient.exe-System Error "The program can't start because api-ms-win-core-libraryloader-l1-2-1.dll is missing from your computer. Try installing the program to fix this problem."..........anyone know where I should download it from safely?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 3, 2025

    What are you trying to download, LyndaForrest?

    I would recommend you start a new discussion with the error you are encountering while opening Photoshop to the Photoshop Ecosystem community at https://adobe.ly/3DjSxbN.  ^JW

    LyndaForrest
    LyndaForrestAuthor
    Participant
    March 3, 2025

    Thanks, will do.
    PS says I need to install api-ms-win-core-libraryloader-l1-2-1.dll is missing from your computer

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 3, 2025

    Thanks for posting about your sign-in error to this public discussion forum. Have you tried using Firefox or Edge to complete the sign-in process, LyndaForrest? Please see https://adobe.ly/41o3263 for a list of supported browsers and https://adobe.ly/3QIIhwJ for more information about using QR codes to complete the sign-in process. ^JW

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2025

    what ps version?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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