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kengiblucyricky1
Participant
February 7, 2019
Question

Unable to purchase and install update from my free trial

  • February 7, 2019
  • 2 replies
  • 130 views

I am having difficulty trying to purchase the license to use PS. When I selected the option to buy now, the four blue squares would just keep spinning. I am also having trouble updating software on my macbook. It's currently OS X Version 10.9.5. not sure if that's the issue or not. Thanks for any guidance.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
February 8, 2019

Did you check the system requirements?

Adobe Creative Cloud system requirements

The current Photoshop needs 10.12 Sierra or higher.  10.9 isn't enough.

Photoshop system requirements

Nancy O'Shea— Product User & Community Expert
Sahil.Chawla
Adobe Employee
Adobe Employee
February 8, 2019