Unable to reach adobe servers creative cloud

Forum|Forum|4 years ago
November 13, 2021
1 reply
386 views

Hello,

I recently installed adobe creative cloud and got a message telling me they cant reach the adobe servers. I am running windows 7 sp1. Any help would be great! Thanks

This topic has been closed for replies.

AxelMatt

Community Expert

Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol.

For more infos take a look here:

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq

If you're using Win 7 please upgrade your OS and install the MS Easy Fix.

Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com)

Also upgrade your browsers to enable TLS 1.2 connections.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded