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SGCreative
Participating Frequently
June 10, 2022
Answered

Unable to reach Adobe servers - Mac

  • June 10, 2022
  • 3 replies
  • 1584 views

Hi, I have been through previous posts for this issue but not found anything that works. I got this message after installing system update Catalina 10.15.7. I am running a 2013 iMac pro.

 

I tried the hosts file which is clean of any Adobe references. I disabled Firewall to no effect. In Proxy settings Atuto Proxy Cinfig is unticked. I can still use my CC apps for now but get a blank page when I try and access CC on the web. I can log in ok from a PC so nothing wrong with my account set up.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

SGCreative, is your organization using PlusNet for the Internet Service Provider?  If so, please see https://community.adobe.com/t5/download-install-discussions/plusnet-authentication-problem/td-p/12974295 for information on how to resolve errors contacting Adobe, and other Internet resources, over Plusnet's network.

3 replies

A
Anonymous
June 11, 2022

Can you accsess your mail and apps

A
Anonymous
June 11, 2022

What really do you have an issue with

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
June 10, 2022

SGCreative, is your organization using PlusNet for the Internet Service Provider?  If so, please see https://community.adobe.com/t5/download-install-discussions/plusnet-authentication-problem/td-p/12974295 for information on how to resolve errors contacting Adobe, and other Internet resources, over Plusnet's network.

    S
    SGCreativeAuthor
    Participating Frequently
    June 11, 2022

    Hi Jeff, thanks very much for this! I would never has suspected a conflict between my Plusnet provider and Adobe. Sally's solution worked perfectly.

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    June 10, 2022

    Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol. 

    For more infos take a look here: 

    https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq 

     

    If you're using Win 7 please upgrade your OS and install the MS Easy Fix.   

    Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com) 

     

    Also upgrade your browsers to enable TLS 1.2 connections. 

     

    Take also a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    L
    Lumigraphics
    Legend
    June 10, 2022

    Catalina supports all modern web protocols. Its not going to be a TLS issue. Nor is Windows 7 involved.

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