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velimar21926333qp05
Participant
October 20, 2022
Question

Unable to reach adobe servers (mac)

  • October 20, 2022
  • 1 reply
  • 356 views

Hello! I can't find a way to fix this online can someone help me? I can't open the creative cloud app because I get this message. I have a Mac with the latest software update. 

 

Thank you!

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 20, 2022

you have mac os 12 (monterey)?

 

if so, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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