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ArielK
Participant
September 15, 2018
Answered

'Unable to reach Adobe servers'. Please help.

  • September 15, 2018
  • 2 replies
  • 7062 views

After installing the Creative Cloud app, I opened it for the first time. It shows the screen which allows me to log in to my Adobe account. However, every time I log in, it says:

'Unable to reach Adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again'.

Here is some information that may help you help me:

My System:

ASUS X555LJ

12.0GB RAM, i5-5200U CPU processor @2.20gHz

Windows 10, Version 1803

What I've Tried:

- I have tried looking at the firewall settings. Nothing is blocked by the firewall. Strangely, there is nothing to do with 'Adobe' within the Windows Firewall settings.

- I have tried running the Creative Cloud app as an administrator. There is no difference.

- I have tried looking at the Windows updates. Windows is up to date, and all updates so far have been successful.

- I have tried using the 'Limited Access Repair Tool'. It does not change anything.

- I have tried restarting.

- I have looked at all of my network settings, and checked my connection to the Adobe servers using Chrome. According the Adobe website itself, if i click on this image link and it works: https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png , then my device is connected to the Adobe servers.

- There are no other issues with my internet. Any complications related to networking that have occurred to me would probably have nothing to do with connection to Adobe.

Any assistance would be greatly appreciated. Thanks!

This topic has been closed for replies.
Correct answer AxelMatt

Please take a look here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Have you checked your HOSTS file? Read the appropirate section in the linked document.

2 replies

Participant
September 17, 2021

please help i only need a up date or if needed a Restore.     i will be greatful if you can oblige. 

AxelMatt
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
September 15, 2018

Please take a look here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Have you checked your HOSTS file? Read the appropirate section in the linked document.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo