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chill113
chill113
Participant
June 17, 2023
Question

"Unable to Reach Adobe Services" to download Creative Cloud - Tried Everything!

  • June 17, 2023
  • 2 replies
  • 304 views

I have tried every solution online. It gets to about 2% in download then rushes to 100% before displaying the error message. I have had creative cloud on my computer in the past. My specs: Windows 10 Pro Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz

 

- I've gone through this entire page (https://helpx.adobe.com/ca/x-productkb/policy-pricing/activation-network-issues.html)

- My windows is updated and I've done these steps: https://helpx.adobe.com/ca/download-install/kb/unable-to-reach-adobe-servers.html

- I've disabled my firewall

- I've run as adminstrator

- I've cleaned my computer from all Adobe stuff before trying to reinstall

- I checked my connection to the Activation servces on the Adobe site, both were good

- My host file is fine

 

Please help me! Thank you!

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 19, 2023

    do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      June 19, 2023

      If all suggestions have been tried then I suppose its time to contact Adobe support for technical assistance. To contact support follow the instructions given below
      1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
      2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
      3. In order to talk to a human type "AGENT" in the chat box
      4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

      P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
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