Unable to recognize student license

Question

I have already purchased a student license (with receipt and all) and have been using Adobe softwares for a while now. However, after resetting my laptop I can't download any Adobe products anymore without paying for a new subscription? According to my university my license is valid until November 21st 2022 (I have payed for the license on November 25th 2021)...

Manan Joshi · Answer

Hi @Talha21934523xtla,Make sure you are logged in via the correct AdobeID. If you are then try the steps mentioned in the following linkshttps://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.htmlhttps://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.htmlIf it doesn't work, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.html?rghtup=autoOpenType AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded