Participating Frequently

Question

Unable to Register Serial Number of Adobe Acrobat Pro 2017

17 replies
1170 views
Translate

I purchased Adobe Acrobat Pro 2017, new in its original sealed box. I was able to install it; but when I try to register my serial number, I get a message stating that my serial number is invalid. How do I fix this?

Nancy OShea

Community Expert

FREE Online PDF Editor:
https://www.adobe.com/acrobat/online/pdf-editor.html
FREE Acrobat Reader
https://www.adobe.com/acrobat/pdf-reader.html
Acrobat Standard, Pro or Studio
https://www.adobe.com/acrobat/pricing.html

Hope that helps.

Translate

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

your serial number should be 6 groups of 4 numbers.

Translate

Nancy OShea

Community Expert

Acrobat 2017 is End of Life. Adobe ended it in June 2022.

https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html

For security & compatibility reasons, you should use the latest versions of Acrobat.

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Hope that helps.

Translate

Nancy O'Shea— Product User & Community Expert

F

Franklin49Author

Participating Frequently

I am not asking for support as the word is ordinarily understood. I just want to know if Adobe has voided perpetual licences for Adobe Acrobat 2017? - Licenses which have been paid for by the purchaser.

Translate

kglad

Community Expert

that message isn't because of a revoked (or voided) license. it's because the serial number and installation file aren't a match.

Translate

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

and here:

https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

Translate

F

Franklin49Author

Participating Frequently

Thank you. I saw in one of the links that you posted: "It may be blocked due to misuse – or because we no longer support new activations of outdated software and apps" - So if understand correctly, my new in the box copy of Acrobat Pro 2017 which was certified to work with both Windows 2010 and 2011, and has a perpetual license, but it can't be registered because Adobe wants me to rent its software. Is that correct?. If so, I don't think this is a fair business practice. (The sofware is working as if it is activated, but the seriel number can't be registered. Does this mean that I can expect it to stop working?)

Translate

raveredhead

Participating Frequently

Yes, just when you need it most! I have the same problem.

Translate

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

Scroll down here to see a list of the forums:
https://community.adobe.com/

Translate

Peru Bob

Community Expert

Where and when did you purchase it?

If not from Adobe, it is likely counterfeit, pirated, or sold illegally.

Translate

raveredhead

Participating Frequently

Mine was purchased from an authorized reseller. Adobe has an issue!

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.