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D
defaultzjadousqvp6y
Participant
November 8, 2021
Question

Unable to reinstall CS3 [CS3 is DEAD]

  • November 8, 2021
  • 1 reply
  • 456 views

I had to have my windows 10 resinstalled (same verison as before so nothing new in terms of OS), but now can not longer activate my cs3 suite online or over the phone as the phone numbers given no longer work.  I appreciate cs3 is old but its perfectly apt for what I need it for, and paid a fair price for it at the time (over £1600) , so do not want to pay for upgrade.  Can you let me have a new serial number or help me activate my current one again?

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 8, 2021

Sorry... no

The CS2-CS3-CS4 activation servers have been removed from service
-https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK
-So even if you have a disc or saved download, CS2-CS3-CS4 are completely dead
-Adobe also no longer supplies the special non-activation version of CS2-CS3-CS4

D
defaultzjadousqvp6yAuthor
Participant
November 8, 2021

But if I've paid for the software and own it then I don't see how you have the right to digitally deacvtvate it without any kind of refund?  It's not acceptable that a product still requires activation if you remove the ability to do so.  I've paid over £1600 for it.  You've basically blocked my product without a refund.  I'd like to escalate this.  Whom can I contact directly?

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 8, 2021
quote

But if I've paid for the software and own it...

==========

I'm sorry but you don't own anything.  Adobe owns the software.  You had a limited license to use the software for as long as Adobe could keep making it available.  The End of Life for CS3 came and went about 10 years ago. The shelf-life was 3-5 years.

 

Had you upgraded to CS6 when you still had the chance to buy it, you would have working software.  But since you didn't, you don't.   Creative Suite is discontinued and no longer sold.  Adobe ended Creative Suite sales 5 years ago.


MODERN OPTIONS:
Photoshop Elements (approx $100, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

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https://www.adobe.com/creativecloud/plans.html

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
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