Unable to renew with a different card bc I used PayPal

Question

I tried to renew my creative cloud with a new card instead of PayPal, but every time I try it takes me to the PayPal page and gives me no option to change. I called the help number but because it's Sunday evening the automated voice said, "sorry buddy, your screwed until tomorrow." This is very bad because I need it tonight. What the heck am I paying for? I used to pay to own the program, now I have to fight this internet version that's spotty at best.

Kanikas · Accepted Answer

Hi Wess20489801,

Unfortunately there is no option to change your payment details from Credit Card to Paypal or vice versa.

If you wish to change your payment details, you will have to cancel your subscription and purchase a new subscription.

Please refer the document below for more information:

Manage your Creative Cloud membership

Update the credit card for your Creative Cloud account

For any other help kindly Contact Customer Care .

Feel free to update the thread for any other information.

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