unable to successfully buy apps

Forum|Forum|5 years ago
January 28, 2021
2 replies
150 views

I bought illustrator and photoshop 6 days ago. I looked at my banking app and it says I made two payments on that day. I have them both installed on my laptop. When I click on them however it says that my trial has ended and I need to buy them. I click on "buy". I fill out all my info again. click submit and it says I can't buy it because I already own it. I have repeated this cycle many times and I do not know what to do.

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John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

then install the cc desktop app from here using the same adobe id used to verify your subscription, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud (and, in the future, use it to install your adobe subscription and trial programs).

your trial to subscription.

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

after installing your cc desktop app, if you were properly sign-in, you should be able to open ai and ps.

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