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Participant
October 6, 2023
Question

Unable to uninstall or sign in/out of Creative Cloud Applications

  • October 6, 2023
  • 2 replies
  • 488 views

My student subscription recently ended. Every time I open any application a pop-up appears that says, "We can't verify your subscription status." My options are to "quit photoshop" or "try again." If I select "try again," the same pop-up appears repeatedly. I thought I would just uninstall the applications, but when I open the Creative Cloud app I recieve a pop-up that says, "You've been signed out." I select "Sign in" and it loads for a couple seconds then prompts me to the same pop-up. This is super frustrating because I have to sign in in order to uninstall the apps but I can't sign in. My student discount is gone so now I am paying the near $60 a month for applications I cannot even use. 

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2 replies

John T Smith
Community Expert
Community Expert
October 6, 2023
kglad
Community Expert
Community Expert
October 6, 2023

you're entitled to your student discount for up to one year after you're no longer a student, at least, from adobe's perspective.

 

did your school's plan administrator end your subscription?