Skip to main content
M
mannloum
Participant
July 24, 2019
Question

Unable to update Adobe CC Error P205

  • July 24, 2019
  • 1 reply
  • 372 views

We have several subscriptions at work, and everyone is having trouble updating Adobe CC. The download hangs at 42% with the Error Code P205. I have followed alll the steps on the Adobe site, but no luck. I then contacted Adobe support via chat twice yesterday, but both agents appeared to be working off of the same script.

Some of the steps they have tried:

Disable firewall

Disable or uninstall Anti virus software

Disconnect OneDrive

Reset host file

Change proxy settings

Delete Adobe CC

Download and run Adobe CC Cleaner tool

Download and reinstall Adobe CC

After all these steps, the first agent told me the only way to get this to work is turn off our Anti Virus (i was reluctant)

The agent told me; after going through the same steps as the first agent, that, this is not going to work because it is a "work computer" and that I need to contact IT.

I am hoping that someone here can assist.

This topic has been closed for replies.

1 reply

A
Community Expert
AxelMattCommunity Expert
Community Expert
July 24, 2019

Take a look here: Troubleshoot Adobe Creative Cloud download and install issues

Which operating system do you use?

Do you logged in as an Administrator or as an user with Admin rights when you tried to install.

mannloum  schrieb

We have several subscriptions at work, and everyone is having trouble updating Adobe CC. The download hangs at 42% with the Error Code P205.

If you located in a firm's network? If yes, please contact your network administrator It looks like a problem with your network, firewall settings etc.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
M
mannloumAuthor
Participant
July 24, 2019

I have performed every step on the link you provided.

All our computers are Windows 10 Pro

I have logged on as both Admin and user, as I am in the support team.

I have turned off the firewall for this computer and uninstall Antivirus Software

A
Community Expert
AxelMattCommunity Expert
Community Expert
July 24, 2019

I've see in your original post that you have wrote "... having trouble updating Adobe CC". Does this mean taht you have installed CC and only problems with the update?

If yes I would try a clean reinstallation:

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices