Known Participant

Question

Unable to Update apps

Forum|Forum|5 years ago
November 19, 2020
3 replies
639 views

Hi, I'm currently trying to update photoshop but after about a minute it stops, the error message says can't connect to adobe servers - but that's because the adobe updater trips up my modem so I don't have internet for the next 5 minutes as the modem goes into automatic reset.

Installation

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jaiyAuthor

Known Participant

Thanks kglad and Lena...unfortunately, still no progress.

Community Expert

Community Expert

if you ruled out that the win 10 bug affects you, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

jaiyAuthor

Known Participant

Thanks kglad for the suggestions - however, none of those work.

Inspiring

This document may help;

https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html#troubleshoot_network_connectivity

Community Expert

Community Expert

there's a win 10 update bug (or incorrect setting) causing a lot of "no internet connection" errors while there is an active internet connection. see if it applies to you. https://lifehacker.com/how-to-fix-windows-10s-latest-no-internet-connection-bu-1844458254 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-says-i-have-no-internet-connection-but/50153e5b-a008-443d-af0e-5ee3822c37a1