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Renee Keel
Renee Keel
Participating Frequently
November 10, 2019
Question

Unable to Update CC Desktop App, PhotoShop, Unable to Open Lightroom

  • November 10, 2019
  • 1 reply
  • 192 views

I keep getting an error 183 when trying to update PS (both CC and classic) and the CC desktop app. I have tried rebooting, uninstalling and reinstalling the desktop application and still nothing. LR will not open, likely due to needing the update. I am running Windows 10. Anyone have a solution for this?

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    1 reply

    AndrewDacian
    AndrewDacian
    Participating Frequently
    November 11, 2019

    Please let me know the solution too. I am facing the very same issue and so far Adobe support center has been able to give me zero solutions. They even made it worse, because they deleted my apps and now I can't install them back because of the same 183 error. Adobe, do something!

    Renee Keel
    Renee KeelAuthor
    Participating Frequently
    November 18, 2019

    I spent over 8 hours this past weekend with Adobe remotely viewing my laptop and making changes. After 5 hours or so, they were able to get CC to update, as well as the apps. However, now none of them will launch. I've had three different specialists remotely making changes to my computer so far, and last night the last guy said he was going to have to escalate the issue further up. I should hear something back in 24-48 hours. Meanwhile, the work I need to do for my business goes undone going on a third week. I am actively seeking replacements for all the Adobe products at this point. If they cannot resolve the problem I will have no choice to cancel my subscription to the CC Suite.

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