unable to update CC or install photoshop

Windows

cleared all previous CC components on my computer

installed CC desktop

unable to complete "update CC" or "install photoshop, illustrator, etc."  (get 117 error)

have tried EVERYTHING suggested:

- disable AV firewall

-safe mode boot

-remove cryptokeys

-router

and on and on

nothing works

is there any way to download PS (or other apps) external to the CC app

thanks