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Participant
April 30, 2022
Question

Unable to update Creative Cloud, The windows error code is - 12180

  • April 30, 2022
  • 2 replies
  • 932 views

04/30/22 09:14:58:305 | [INFO] | | | | | | | 4560 | Going to download the file at C:\Users\xxx\AppData\Local\Temp\{2C195630-95FE-48C8-8717-484C52FA057B}/manifest.xml
04/30/22 09:14:58:366 | [INFO] | | | | | | | 15252 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:368 | [INFO] | | | | | | | 15252 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_Spaces_1307/Spaces.zip size: 2072039 Bytes, Time Taken:726.000000 milliseconds
04/30/22 09:14:58:414 | [INFO] | | | | | | | 4560 | Preference: Preference is set for adding compression header
04/30/22 09:14:58:414 | [INFO] | | | | | | | 19604 | Preference: Preference is set for adding compression header
04/30/22 09:14:58:414 | [INFO] | | | | | | | 4560 | Preference: Client has set the preference for single stream download
04/30/22 09:14:58:414 | [INFO] | | | | | | | 19604 | Preference: Client has set the preference for single stream download
04/30/22 09:14:58:591 | [INFO] | | | | | | | 9088 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:592 | [INFO] | | | | | | | 9088 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_3DI_1307/validationV2.xml size: 311 Bytes, Time Taken:332.000000 milliseconds
04/30/22 09:14:58:743 | [INFO] | | | | | | | 12916 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:743 | [INFO] | | | | | | | 6076 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:744 | [INFO] | | | | | | | 12916 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_CCExpress_1307/manifest.xml size: 856 Bytes, Time Taken:329.000000 milliseconds
04/30/22 09:14:58:744 | [INFO] | | | | | | | 6076 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_OneUp_1307/manifest.xml size: 836 Bytes, Time Taken:329.000000 milliseconds
04/30/22 09:14:58:822 | [INFO] | | | | | | | 23812 | INFO: serverfullpathForHeadCall is empty in input structure of DLE
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | The windows error code is - 12180
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | failed to resolve the proxy setting on the machine

This topic has been closed for replies.

2 replies

Participant
May 1, 2022
quote

04/30/22 09:14:58:305 | [INFO] | | | | | | | 4560 | Going to download the file at C:\Users\xxx\AppData\Local\Temp\{2C195630-95FE-48C8-8717-484C52FA057B}/manifest.xml
04/30/22 09:14:58:366 | [INFO] | | | | | | | 15252 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:368 | [INFO] | | | | | | | 15252 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_Spaces_1307/Spaces.zip size: 2072039 Bytes, Time Taken:726.000000 milliseconds
04/30/22 09:14:58:414 | [INFO] | | | | | | | 4560 | Preference: Preference is set for adding compression header
04/30/22 09:14:58:414 | [INFO] | | | | | | | 19604 | Preference: Preference is set for adding compression header
04/30/22 09:14:58:414 | [INFO] | | | | | | | 4560 | Preference: Client has set the preference for single stream download
04/30/22 09:14:58:414 | [INFO] | | | | | | | 19604 | Preference: Client has set the preference for single stream download
04/30/22 09:14:58:591 | [INFO] | | | | | | | 9088 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:592 | [INFO] | | | | | | | 9088 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_3DI_1307/validationV2.xml size: 311 Bytes, Time Taken:332.000000 milliseconds
04/30/22 09:14:58:743 | [INFO] | | | | | | | 12916 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:743 | [INFO] | | | | | | | 6076 | No encoding received in respose header. Going to rename...
04/30/22 09:14:58:744 | [INFO] | | | | | | | 12916 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_CCExpress_1307/manifest.xml size: 856 Bytes, Time Taken:329.000000 milliseconds
04/30/22 09:14:58:744 | [INFO] | | | | | | | 6076 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_7_0_OneUp_1307/manifest.xml size: 836 Bytes, Time Taken:329.000000 milliseconds
04/30/22 09:14:58:822 | [INFO] | | | | | | | 23812 | INFO: serverfullpathForHeadCall is empty in input structure of DLE
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | The windows error code is - 12180
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.
04/30/22 09:14:58:835 | [ERROR] | | | | | | | 23812 | failed to resolve the proxy setting on the machine


By @dannyngzx

 

AxelMatt
Community Expert
Community Expert
April 30, 2022

It seems that there's a problem with your internet connection. Your connect to the secure Adobe servers is running in an time out. Please check that you can connect to the secure Adobe servers.

 

More informations for help with that and other common secure adobe.com connection problems you'll find here: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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